Shipping policy

Shipping Policy

 

Welcome to scenstaion.pk! We strive to deliver your favorite products across Pakistan as quickly and reliably as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Free Shipping Eligibility

We are pleased to offer Free Standard Shipping across Pakistan on orders that meet the following criteria:

  • Minimum Order Value: The order total must be Rs. [Amount, e.g., 3,000] or more after any discount codes or promotions are applied.

  • Coverage: Free shipping is valid for deliveries to all major cities and regions serviced by our courier partners within Pakistan.

2. Shipping Charges for Smaller Orders

For orders that do not qualify for free shipping, a flat standard shipping fee will be applied at checkout:

  • Standard Delivery Fee: Rs. [Amount, e.g., 200] flat rate nationwide.

3. Processing & Delivery Timelines

  • Order Verification: For Cash on Delivery (COD) orders, our team may contact you via SMS, WhatsApp, or phone call to confirm the order before dispatch.

  • Processing Time: Confirmed orders are processed and handed over to our courier partners within 1–2 working days.

  • Estimated Delivery Time:

    • Major Cities (Karachi, Lahore, Islamabad/Rawalpindi): 2–3 working days.

    • Rest of Pakistan: 3–5 working days.

> Note: Deliveries are not typically processed or shipped on Sundays or national holidays. Unexpected delays may occasionally occur due to weather conditions or peak festive seasons (like Eid).

4. Order Tracking

Once your package is dispatched, you will receive a tracking number via email or SMS. You can use this number on our courier partner’s website (e.g., Leopards, TCS, Trax) to monitor your delivery status in real-time.

5. Non-Delivery & Refusals

Please ensure that the shipping address and contact number provided at checkout are accurate.

  • Our courier partners will attempt delivery up to 2 times.

  • If a package is returned to us due to an incorrect address, unavailability, or refusal to accept a confirmed COD parcel, scenstaion.pk reserves the right to restrict future COD privileges for that account.

6. Damaged or Missing Items

If your package arrives physically damaged or tampered with, please do not accept it from the rider and contact us immediately. If you open the package and find items missing or broken, please reach out to our customer support at [Your Support Email/WhatsApp Number] within 24 hours of delivery with photographic evidence so we can resolve it for you.

🛠️ Next Steps for Your Site:

  1. Fill in the Blanks: Fill in your specific free shipping threshold (e.g., Rs. 2,500 or Rs. 3,000), your flat-rate shipping cost for smaller orders, and your official support email/WhatsApp number.

  2. Display It Clearly: Place a link to this policy in your website's footer, and consider adding a top announcement bar on your homepage (e.g., "Free Shipping nationwide on orders above Rs. X,XXX!") to increase your average order value.