Refund policy

Here is a professional, clean 10-Day Return and Refund Policy tailored for scenstaion.pk. It balances a customer-friendly 10-day window with crucial store protections (like ensuring items are unopened/unused).

Return and Refund Policy

Last updated: July 2026

Thank you for shopping at scenstaion.pk! We want you to love your purchase. If you are not entirely satisfied with your order, we are here to help with our straightforward 10-day return and exchange window.

1. The 10-Day Return Window

You have 10 calendar days from the date you receive your package to request a return, exchange, or refund. After 10 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility & Product Conditions

To qualify for a successful return or exchange, your item must meet the following criteria:

  • The item must be unused, unworn, and unwashed.

  • It must be in its original packaging with all tags, labels, and protective seals completely intact.

  • You must provide the original proof of purchase (order number, invoice, or receipt).

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened or used cosmetics, fragrances, and personal care products.

  • Items purchased on clearance, flash sales, or marked as "Final Sale".

3. How to Initiate a Return

Please do not send your purchase back to the courier before contacting us. Follow these simple steps:

  1. Contact Us: Reach out to our customer support team via WhatsApp at [Your Contact Number] or email us at [Your Support Email] within your 10-day window.

  2. Provide Details: Share your Order ID along with a short video or clear photos showing the condition of the item.

  3. Ship It Back: Once our team approves your request, you will need to pack the item securely and ship it back to our warehouse address (provided by support).

> Note on Shipping Costs: Customers are responsible for paying their own return shipping fees. Shipping costs are non-refundable. If the return is due to a mistake on our part (damaged on arrival or wrong item sent), scenstaion.pk will cover the return shipping costs.

4. Processing Refunds

Once we receive your returned package at our facility, our team will inspect the item to ensure it meets the conditions outlined above. We will send you an email or WhatsApp notification to inform you if your refund has been approved or rejected.

  • Approved Refunds: If approved, your refund will be processed immediately.

  • Payment Methods: For COD (Cash on Delivery) orders, refunds are typically issued via JazzCash, EasyPaisa, or Bank Transfer. For prepaid orders, the amount will be credited back to your original payment method.

  • Timeline: Please allow 5 to 7 working days for the transaction to reflect in your account.

🛠️ Final Steps for Your Store:

  1. Fill in the Blanks: Remember to replace [Your Contact Number] and [Your Support Email] under Section 3 with your actual business contact info.

  2. Double Check: Make sure this 10-day window perfectly aligns with what you tell customers on WhatsApp or social media.